Careers
Minimum Qualifications and Experience
- Graduate of Communication Arts or any business course
- Excellent communication (oral and written) skills
- Organized and systematic
- Flexible and can work under extreme pressure
- Very good interpersonal skills
- With excellent customer service skills
- Adept in computer applications
Job Description
Duties/Responsibilities;
- Handles phone calls and personal inquiries of buyers, customers, and sales representatives
- Responds to customer's queries via phone and written correspondence
- Coordinates and endorses buyers/clients' and sales representative's concerns with various departments
- Records and monitors complaints until they are being addressed by the department concerned
- Prepares and submits customer service report and status of complaints
- Ensures that clients’ needs are met by responding quickly and efficiently to their requests and concerns
- Keep current of changes regarding interest rate, policies and procedures, projects and services by reading various bulletins, memorandums, office visits to (Company) and JV, and training sessions
- Performs various back office duties such as filing, compiling logs, and client mail transactions and research as needed
- Provide immediate response on the following:
- Availability of lots (lot status)
- Re-opened lots
- Project updates (new projects)
- Project location
- Project development
- Payment terms per project
- Payment stage of buyer
- Account status of buyer (cancelled, back-out, issued with notices)
- Process on lot transfers and transfer of rights
- Promos/events
- Status of documents (legal papers), official receipts, etc.
- Handles sales conflicts and provide recommendation for sales awarding
- Performs other tasks that may be assigned from time to time.
Job Type: Full-time