Careers

Minimum Qualifications and Experience

• Graduate of Communication Arts or any business course
• Excellent communication (oral and written) skills
• Organized and systematic
• Flexible and can work under extreme pressure
• Very good interpersonal skills
• With excellent customer service skills
• Adept in computer applications

Job Description
Duties/Responsibilities;

• Handles phone calls and personal inquiries of buyers, customers, and sales representatives
• Responds to customer's queries via phone and written correspondence
• Coordinates and endorses buyers/clients' and sales representative's concerns with various departments
• Records and monitors complaints until they are being addressed by the department concerned
• Prepares and submits customer service report and status of complaints
• Ensures that clients’ needs are met by responding quickly and efficiently to their requests and concerns
• Keep current of changes regarding interest rate, policies and procedures, projects and services by reading various bulletins, memorandums, office visits to (Company) and JV, and training sessions
• Performs various back office duties such as filing, compiling logs, and client mail transactions and research as needed
• Provide immediate response on the following:
  • Availability of lots (lot status)
  • Re-opened lots
  • Project updates (new projects)
  • Project location
  • Project development
  • Payment terms per project
  • Payment stage of buyer
  • Account status of buyer (cancelled, back-out, issued with notices)
  • Process on lot transfers and transfer of rights
  • Promos/events
  • Status of documents (legal papers), official receipts, etc.​
• Handles sales conflicts and provide recommendation for sales awarding
• Performs other tasks that may be assigned from time to time.

Job Type: Full-time